The purpose of these terms is to protect both you and us. It's our best attempt to clear up any issues that may cause problems later. If you have any questions regarding these terms please email us at firstname.lastname@example.org and we will clarify the situation for you!
Before we can slot in and start building your website we will require a once-off initiation fee, which will be visible in your first invoice. Once your initiation fee has been paid will we book in your project and provide you with estimated timelines and delivery dates.
Your initiation fee amount is dependant on the requirements of your website. The initiation fee will differ from client to client.
Invoices will be sent via email on the 20th of each month and payment will be due on the 1st of the following month.
Payments can be made via electronic bank transfer (EFT) as recurring into our bank account as specified on all quotations and invoices issued.
We can schedule a debit order or a scheduled payment gateway payment as well.
In the event of a second late or non-payment all services will be suspended until full amount in arrears are settled.
Aurora Digital will do everything in its power to contact the customer before any services will be suspended. Aurora Digital cannot be held responsible for the loss of any information due to any cancellation of services or any other business subsequences.
Aurora Digital will levy a support fee in addition to any amount in arrears to reinstate any services.
Please take note that if you decide to cancel your package subscription, before your payment term ends, you agree to the following:
Our web packages includes your monthly web and email hosting.
You will not be able to sign up for one of our monthly packages if you host at another provider. In the event that you do host with another provider full payment will have to be made before your website can be made available to you. Aurora Digital takes no responsibility for any loss of data when hosting with another provider.
Rest assured that we offer world-class hosting services and we have a 99.9% up-time.
Our monthly packages include 6GB of storage. Providing you with enough storage for your custom emails and website.
We do offer larger hosting packages if you require more storage. However for the day-to-day user the standard 6GB package should be more than enough.
It's important to us that your data (emails, website data and more) is safely and securely backed up.
That is why we will be enforcing the use of the IMAP protocol to store and retrieve your emails.
IMAP stands for Internet Message Access Protocol. In short what it means is we will securely store your emails on our servers.
Which means if that old laptop finally gives in or in the unfortunate event that your phone or laptop gets stolen you can be rest assured that your emails are safe.
Once you get your new laptop or cellphone we can instantly restore all your emails.
Aurora Digital cannot be held accountable for the loss of any email data if the IMAP protocol is not used.
Now that you have a world class website you will have to maintain and update your web content to stay fresh and relevant. Included in your package will we provide a set amount of hours, each month, to make any updates required.
Please note that web maintenance include updating wording, images etc. Maintenance does not include building any additional functionality. If you do require additional features to be added this will be invoiced separately.
Additional maintenance hours can be purchased once your monthly maintenance time has been depleted.
Please note that the monthly maintenance hours can only be carried over for a total of two months. For example if you have 2 hours maintenance available and you did not request any updates you'll have 4 hours available next month.
To improve our level of service and to meet deadlines it's crucial that you inform us well in advance of any updates required. Our teams are scheduled on a per project basis and therefore we cannot guarantee same-day updates.
Any and all updates can be requested, in writing, to email@example.com
Our team will access your request and revert back with the soonest date of estimated completion. We will try, to the best of our abilities, to get your request done the same day but this is not a guarantee and Aurora Digital cannot be held liable missing a same day update.
No updates will be actioned if it's not in email writing. No requests via WhatsApp will be allowed.
Aurora Digital will provide you with a monthly analytical report detailing the traffic on your website.
Aurora Digital will try, in the best of our abilities, to provide you with the most accurate reporting.
Please take into consideration that the amount of traffic on your website is dependant on various factors such as additional marketing like social media marketing.
Once you've completed your payment term in full will your monthly subscription fee be reduced to our maintenance package rate.
Your subscription will then be converted to a month-to-month maintenance package.
Initiation fee (once-off)
Subscription fee (x12)
Monthly maintenance package
Our monthly support package is ideal for customers who prefer not to make a lot of content updates and prefer to pay as they go.