The purpose of these terms is to protect both you and us. It's our best attempt to clear up any issues that may cause problems later. If you have any questions regarding these terms please email us at firstname.lastname@example.org and we will clarify the situation for you!
Before we can start building your website, we will require a once-off initiation fee, which will be visible in your first invoice. The initiation fee amount will depend on the chosen package.
Initiation fee payment means entering into a payment arrangement and accepting terms and conditions. This fee is refunded after the payment term subject to no or late payments, otherwise forfeited.
Invoices will be sent via email on the 25th of each month and payment will be due on the 1st of the following month.
Payments can be made via electronic bank transfer (EFT) into our bank account as specified on all quotations and invoices issued.
We can schedule a debit order or a scheduled payment gateway payment as well.
In the result of late or non-payment, as mentioned, your initiation fee will be forfeited. In the event of a second late or non-payment all services will be suspended until full amount in arrears are settled.
Aurora Digital will do everything in its power to contact the customer before any services will be suspended. Aurora Digital cannot be held responsible for the loss of any information due to any cancellation of services or any other business subsequences.
Aurora Digital will levy a R100 maintenance fee in addition to any amount in arrears to reinstate any services.
Now that you have a world class website you will have to maintain and update your web content to stay fresh and relevant. Included in your package, we provide a set number of hours, each month, to make any updates required on request.
Please note that web maintenance includes updating wording, images etc. Maintenance does not include building any additional functionality, any additional features will be invoiced separately.
Additional maintenance hours can be purchased once your monthly maintenance time has been depleted. Please note that the monthly maintenance hours can only be carried over for a total of three months.
Please see the maintenance hours per package that follows.
In order for us to provide our web packages at an affordable price, all hosting will have to be facilitated by Aurora Digital.
You will not be able to sign up for any of our monthly packages if you host at another provider. In the event that you do host with another provider full payment will have to be made before we set up your website.
Rest assured that we offer world-class hosting services.
Please take note that if you decide to cancel your package subscription, before your payment term ends, you agree to the following:
1. To give a full calendar months notice in writing by emailing email@example.com.
2. You will forfeit your initiation fee cash back that you'll receive after your payment term ends.
3. That the full outstanding amount needs to be settled in full.
4. Finally a R500 cancellation fee will be levied to process your cancellation